Legal

Privacy Policy

Last updated: January 2025

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or use our services. We are committed to handling your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Business name
  • Website URL
  • Any information submitted through our contact form or enquiry form

Information collected automatically:

  • IP address
  • Browser type
  • Device information
  • Pages you visit on our website
  • Time spent on each page
  • Referring websites
  • Cookies and tracking data

Information collected for SEO services:

If you become a client, we may also collect:

  • Access to website analytics (Google Analytics, Search Console etc.)
  • Website login details (if required and provided voluntarily)
  • Business-related data for strategy development

2. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide SEO and digital marketing services
  • Deliver reports, audits, and strategy documents
  • Improve website performance and user experience
  • Personalise content and service recommendations
  • Maintain security and prevent fraud
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand:

  • How visitors use our website
  • Which pages are performing well
  • How to improve our content and user experience

You can disable cookies via your browser settings. Some features of the website may not work correctly if cookies are turned off.

4. Sharing Your Information

We only share your information when necessary, including with:

  • Trusted service providers (e.g., hosting, analytics, CRM software)
  • Contractors or team members involved in delivering your SEO work
  • Legal authorities if required by law
  • Third-party tools such as Google Analytics, Google Ads, Meta Ads, etc.

All third-party providers are required to handle your data securely and in compliance with Australian privacy laws.

5. Data Security

We take reasonable steps to protect your information from:

  • Unauthorised access
  • Loss or theft
  • Misuse or disclosure
  • Modification or destruction

While no online platform is 100% secure, we use industry-standard security measures to safeguard your data.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Comply with legal requirements
  • Resolve disputes
  • Maintain business records

You may request deletion of your information at any time.

7. Access to Your Information

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections if the information is inaccurate or incomplete

We will respond to all requests within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external sites.

We encourage you to review their privacy policies before providing any personal information.

9. Marketing Communications

By submitting your details through our website, you may receive:

  • Emails
  • Follow-up messages
  • Service updates
  • Marketing content

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

10. International Data Transfers

Some of our third-party providers may store or process data outside Australia.

These providers are required to handle your information in accordance with privacy standards comparable to Australian law.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in:

  • Laws
  • Our business
  • Technology
  • Service providers

The updated version will always be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a request, contact us at:

Email: [email protected]
Business Name: Conversion Hub
Website: www.conversionhub.com.au